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February 7, 2013

PSE&G Tips and Preparation for Nor’easter Nemo Forecasted to hit Hoboken Area

Filed under: Hoboken,PSEG,Weather — Tags: , , , , — TheBoken @ 6:05 PM

Here is an update from PSE&G on the upcoming Snow Storm forecasted to hi the City of Hoboken and surrounding area tomorrow:

PSE&G Prepares for Nor’easter

PSEG-Logo-Large.jpg

Additional crews and equipment on hand to restore service

As part of their ongoing efforts to keep customers informed during severe weather events, PSE&G is providing the following information:

PSE&G is closely monitoring the track of the approaching nor’easter and is making emergency preparations should the storm bring heavy snow and strong winds to our service territory. At this time, the storm is expected to begin impacting New Jersey on Friday and continue through Saturday, with the full brunt of the storm hitting the area on Friday night.

In anticipation of the storm, PSE&G is taking the following steps to ensure that it is ready to respond to what may be widespread power outages:

  • Ensuring that all available personnel are ready to respond beginning Friday
  • Arranging for contractors, including tree crews, to assist the utility’s own skilled workforce
  • Ensuring that additional supplies, such as poles, transformers and other pole-top equipment, are on hand
  • Ensuring that all vehicles are fueled and ready to go
  • Testing generators at utility locations
  • Coordinating with county and municipal emergency management personnel to inform them of outages and expedite restoration efforts

Snow, by itself, does not pose a serious problem for utilities, but heavy snow, icing and strong winds can increase the possibility of downed wires and associated power outages. Cars striking utility poles can also cause wires to come down. In addition, cold weather can affect the number of calls received from customers with insufficient or no heat.

Depending on the severity of the storm, response times for both electric and gas emergency services may be longer than usual. PSE&G asks for our customers’ patience and cooperation as we work to safely restore service as quickly as possible.

To report downed wires or power outages, customers should call PSE&G’s Customer Service line at 1-800-436-7734 (1-800-436-PSEG) . PSE&G uses an automated system to handle customer calls as efficiently as possible. Customers who get an automated response when calling PSE&G are encouraged to use it, as it is designed to route their calls to the right destination quickly. The system also provides the option to speak directly to a customer service representative. If you have specific information regarding damage to wires, transformers or poles, we ask that you speak with a representative to provide that information.

Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage by logging in to My Account at pseg.com.

General outage activity throughout our service territory is available online at www.pseg.com/outagecenter and updates are posted on pseg.com during severe weather. In addition, if outages are widespread, PSE&G will activate its Twitter page to keep the public informed about restoration progress. Sign up as a follower at http://twitter.com/psegdelivers to monitor restoration progress.

This storm clearly has the potential to interrupt service, and customers should prepare for the possibility of long outages. PSE&G offers the following tips:

DOWNED POWER LINES
Accumulation of ice and heavy snow may weigh down power lines and as a result cause power lines to come down. Downed wires may appear dead but should always be considered “live.” STAY AWAY FROM ALL DOWNED LINES. Do not approach or drive over a downed line and do not touch anything that it might be in contact with. Parents are urged to check for downed wires in areas where their children might play and to remind the children to stay far away from any wires. If a wire falls on a vehicle, passengers should stay in the vehicle until help arrives. To report a downed wire, call 1-800-436-PSEG and tell PSE&G the nearest cross street.

CUSTOMERS WITH LIFE-SUSTAINING EQUIPMENT
Individuals who rely on electricity to operate life-sustaining electronic equipment, such as a respirator or dialysis machine, should pre-register with PSE&G to receive priority attention in the event of an outage. To request the service, call PSE&G at 1-800-436-PSEG. They should also inform their rescue squads and fire departments of their needs, in case of emergency. Even though customers with life-sustaining equipment who have registered with PSE&G will receive priority attention during outages, they should also have emergency back-up equipment on hand, since immediate restoration cannot be guaranteed.

IF YOU LOSE POWER
First check your neighborhood. If you are the only one without power, check your fuse box for tripped circuit breakers or blown fuses. If that’s not the problem, look outside at the wire between your house and the utility pole. If it is down, report it immediately to PSE&G.

GENERAL TIPS
Mother Nature can be unpredictable. It’s wise to have an emergency kit on hand year round. Here are some things to include:

  • A battery powered radio.
  • A corded telephone. (Cordless phones will not work if the power is out.)
  • Flashlights and extra fresh batteries.
  • A first-aid kit.
  • Bottled water and an adequate supply of non-perishable food.
  • A non-electric can opener.
  • Matches and candles with holders.
  • Extra blankets and sleeping bags.
  • A list of emergency phone numbers, including PSE&G’s Customer Service line: 1-800-436-PSEG. Call this number to report power outages or downed wires.
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November 8, 2012

PSE&G Notice on Gas Metering Equipment and Appliances

Filed under: Hoboken,Hurricane Sandy,PSEG — Tags: , , — TheBoken @ 3:10 PM

PSE&G has provided this Notice on Gas Metering Equipment and Appliances. They are going around Hoboken and red tagging and capping any appliance in Hoboken that was in a basement in the flooded areas in town. As a result, people are not allowed to use their boilers or hot water heaters until they get the units repaired or certified by a licensed contractor that they are in order.

PSE&G Inspecting Gas Metering Equipment and Appliances

To safeguard the public’s safety, PSE&G is inspecting customer gas piping, metering equipment and appliances in 26 municipalities that were flooded as a result of Hurricane Sandy.  

Towns affected include:  Bayonne, Bogota, East Brunswick, East Rutherford, Edgewater, Hackensack, Harrison, Hoboken, Edgewater, Jersey City, Kearny, Little Ferry, Lyndhurst, Moonachie, Newark, New Milford, River Edge, Ridgefield Park, Rutherford, Sayreville, South Amboy, South Brunswick, South Hackensack, Teaneck, Wallington and Weehawken.

PSE&G needs entry and clear access to the gas meter area in customer homes to inspect gas facilities and equipment, such as gas water heaters and HVAC systems. If PSE&G cannot gain reasonable access to a customer’s gas meter, the utility may be required to turn off gas service until the equipment can be properly inspected.

Electric service must be restored to ensure proper operation of natural gas appliances. PSE&G will ensure that any flood-related hazards are appropriately identified during the inspection.  This work is being done in conjunction with local construction officials, and will be occurring over the next several days.

During an inspection, PSE&G will:

  • Repair or replace PSE&G’s gas facilities that may have been impacted by flooding.
  • Apply violation tags to gas appliances damaged from floodwater (damaged heating equipment and water heaters will be disconnected from gas piping).

If PSE&G’s inspection reveals that a natural gas appliance was exposed to floodwater, a violation tag will be issued, and gas supply to the appliance will be shut off or disconnected (gas heaters and water heaters) until the affected unit is replaced.  PSE&G will not turn on or repair any gas appliances where floodwater has reached the equipment controls. To remove the violation and correct any unsafe conditions, customers will need to:

  • Have gas appliances replaced by a licensed plumber or installer that meets the requirements of the municipality or township.
  • Have customer owned (interior) gas piping repaired by a licensed plumber or installer that meets the requirements of the municipality or township.
  • Have the municipality or township local code officials complete inspections on all replaced equipment as required by code.
  • Call PSE&G at 1-800-350-7734 to schedule an appointment for gas service to be turned on to verify that the violation has been corrected.

PSE&G asks customers to understand that safety is our first priority. While this process may seem lengthy, the utility must ensure that all equipment is operating correctly to keep customers and employees safe.

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November 4, 2012

PSE&G Power Restoration Update – Nov. 4, 2012 – Hurricane Sandy

Filed under: Hoboken,Hurricane Sandy — Tags: , , — TheBoken @ 6:40 PM

The latest update from PSE&G on Hurricane Sandy power restoration. For more specific Hoboken updates go to this crowd sourced page: http://theboken.com/hoboken-headlines/got-power-hoboken-hoboken-hurricane-sandy-power-map/

PSE&G Power Restoration Update – Nov. 4, 2012 – Hurricane Sandy

 

PSE&G continues to make progress restoring customers. About 78 percent of the 1.7 million customers affected by Hurricane Sandy have been restored. As of 11:00 a.m., 493,000 customers without power and estimate that we will be able to restore power to nearly 100,000 customers today.

We have now restored 95 percent of our customers in our Southern region that includes portions of Burlington, Mercer, Camden and Gloucester counties. As work is completed, crews in South Jersey will be reassigned to work in other parts of the state.

At the request of the Governor, we have provided details on our work plan for the next three days. It is available on our website (www.pseg.com/workplan). The number of customers expected to be restored is an estimate based on work currently assigned and will change based on emergent conditions and the need to reprioritize work. An updated plan will be posted later this evening.

Some current restoration statistics:

  • We have restored power to all refineries and 78 percent of the gas stations in our service territory have power.
  • 80 percent of schools in our service territory have power.
  • We are working with local officials to target restoration of power for polling stations where possible.

PSE&G’s mobile Customer Service Centers: To provide relief to communities particularly hard hit by the storm, PSE&G has established mobile Customer Service Centers (CSCs). These locations are providing ice, drinking water and power strips for recharging devices at no cost. Food is being given out at our centers in Newark, Jersey City and Hoboken. In Jersey City tomorrow, we will have tankers of fresh drinking water, rather than bottles.Customers will need to bring containers to fill. The company has representatives at these centers to provide customers with information about our efforts to restore power. The current list of mobile CSCs is below.

Town Location Hours of Ops
Hoboken CVS Parking Lot 59 Washington Ave. 24/7
Moonachie Red Neck Grove(John Stevens Baseball Field) 8 am – 9 pm
Paramus Paramus Park Mall 8 am – 9 pm
Jersey City Westside and Claremont Ave 8 am – 4 pm
Newark St James Church Parking Lot (Elm St and Madison St) 8 am – 4 pm

“We understand that this is hard on our customers – it is also hard on our employees, who live in almost every town we serve,” said Ralph LaRossa, president and chief operating officer of PSE&G. “We appreciate the patience our customers are showing and the words of encouragement being offered to our employees and the thousands who have come from around the country to help us restore power. Please understand that this is dangerous work. We need to be focused on thoroughly, carefully and safely restoring power. Please do not distract our employees from the task at hand.”

To contact PSE&G call 1-800-436-PSEG (7734) or visit pseg.com

To follow general outage activity: pseg.com/outagecenter

Or follow us on Twitter: twitter.com/psegdelivers

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November 3, 2012

A Substantial Portion of Hoboken Now Appears to Have Power!

Filed under: Hoboken — Tags: , , , — TheBoken @ 11:40 PM

A Substantial Portion of Hoboken Now Appears to Have Power!

A substantial portion of Hoboken residents appear to have got their power back, including said editor of TheBoken.com. The Hoboken Power Map shows much more residential units coming on line and I have verified the stretch between 11th and 7th on Garden Streets. Washington Street is not showing power on the map. Readers can inform TheBoken of major changes at theboken@gmail.com

Hoboken Power Map: http://theboken.com/hoboken-headlines/got-power-hoboken-hoboken-hurricane-sandy-power-map/

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PSE&G Restoration Update – November 3, 2012 Evening – Progress Made

Filed under: Hoboken,PSEG — Tags: , , , — TheBoken @ 11:00 PM

PSE&G Restoration Update – November 3, 2012 8 p.m.

The last 12 hours have been very productive. We’ve energized an additional eight substations since our report this morning. Those stations serve parts of Jersey City, Hoboken, Union City, West New York, Weehawken, Plainfield, North Bergen, Carteret, Linden, Metuchen, Union Township and Woodbridge. Power was immediately restored to some neighborhoods in these towns; in others cases, there are additional repairs that need to be made to the local distribution system before power comes back.

While we have restored power to many neighborhoods, it should be noted that we sometimes have to temporarily disrupt service so that workers can safely repair nearby circuits.

The significant progress we’ve made on the transmission system means we’re now increasingly focusing our efforts on our distribution system. This means that our work will be more visible in your neighborhood.

And, we’ll have more help. Tomorrow we will have additional feet on the ground and more trucks rolling through New Jersey’s streets. Another 600 workers will be joining the more than 3,000 linemen and tree contractors already working in our area. The federal government is flying some of these workers and their equipment from California into McGuire Air Force Base, located near Trenton.

Our biggest challenge is in Hoboken, where our stations were submersed in more than 3 feet of water. It took several days for this water to recede. Much of the equipment was corroded by salt water and needs extensive work. We have more than 100 out-of-state workers who specialize in substation repairs, many of whom are concentrating their efforts in Hoboken.

PSE&G is working with FEMA to get large-scale generators from the federal government to key spots in the city to provide relief to residents.

In response to a request from the Governor’s office, PSE&G released a list today of where it will focus resources in the next three days. The list reflects our most current plans, prioritizing repairs to equipment that can get the largest number of customers restored first. While the boxes marked with an “x” indicate that there will be significant activity and progress made in specific towns, it does not guarantee that every customer’s service will be restored. It should be regarded as a guide. This storm event and our work to assess, repair and restore power is a fluid situation. Plans may change and resources may be redirected given unexpected damage and conditions.

“We understand that this is hard on our customers – it is also hard on our employees, who live in almost every town we serve,” said Ralph LaRossa, president and chief operating officer of PSE&G. “We appreciate the patience our customers are showing and the words of encouragement being offered to our employees and the thousands who have come from around the country to help us restore power. Please understand that this is dangerous work. We need to be focused on thoroughly, carefully and safely restoring power. Please do not distract our employee from the task at hand.”

PSE&G’s mobile Customer Service Centers: To provide relief to communities particularly hard hit by the storm, PSE&G has established mobile Customer Service Centers (CSCs). These locations are providing ice, drinking water and power strips for recharging devices at no cost. Food is being given out at our centers in Newark, Jersey City and Hoboken. In Jersey City tomorrow we will have tankers of fresh drinking water, rather than bottles. Customers will need to bring containers to fill. The company has representatives at these centers to provide customers with information about our efforts to restore power. The current list of mobile CSCs is as follows.

 

Town Location Hours of Ops
Hoboken CVS Parking Lot 59 Washington Ave. 24/7
Moonachie Red Neck Grove(John Stevens Baseball Field) 8-9p.m.
Paramus Paramus Park Mall 8-9p.m.
Jersey City Westside and Claremont Ave 8-4p.m.
Newark St James Church Parking Lot (Elm St and Madison St) 8-4p.m.

Some frequently ask Questions from our customers:

Q. Why are my neighbors back and I’m not?
A. Homes very near to each other can be fed from different circuits. One of them may be damaged and not the other. It’s also possible that one part of a circuit is damaged while other sections are not. Circuits from a station usually have two sections. If one section is damaged, we can open a breaker to stop the flow of electricity to that section while keeping the other section in service.

Q. I hardly ever lose power. Why am I out now?
A. These are conditions we haven’t experienced in decades. Damage to switching stations, the backbone of the system, was extensive, and there were unusual amounts of damage to the transmission lines that bring power to the distribution system. If there is no power to their feeder station then their particular circuit will have no power. This storm also took an unusually high number of trees down, greatly increasing the number of customers affected and the amount of time it takes to bring power back.

Q. Why don’t I see anyone working on this?
A. We have to fix the transmission and substation issues first, or no power will flow to the circuits that serve you. Much of the work that goes into getting your power back is done out of sight. We have unprecedented amounts of tree damage that caused many circuit faults. Once we have transmission and substations restored, we prioritize jobs that involve critical infrastructure (such as hospitals and police stations) and those that have the most number of customers affected. With damage this severe, it is taking time but we are working our way through that process.

Q. Why don’t you know when my power will be back?
A. Under normal circumstances we know how long it takes to respond to reports of problems and restore service. This is not your average storm. Hurricane Sandy has caused twice the damage as Hurricane Irene. This means that even assessing the damage is slow, with new information constantly filling in the picture of the conditions that need to be addressed. We’ve also continued to bring additional out-of-state crews to help, and move them around to the areas they are needed most.

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October 30, 2012

PSE&G Hurricane Sandy Update – October 30 at 6:00 pm

Filed under: Hurricane Sandy — Tags: , — TheBoken @ 9:00 PM

PSE&G storm update – October 30 at 6:00 pm

 Power has been restored to about 20 percent of the 1.4 million customers who lost power during Hurricane Sandy. Customers without power currently number between 1M and 1.1M. The largest storm in PSE&G history caused major flooding of substations and damaged power lines and other equipment. Today the utility successfully brought three flooded substations back on line to restore feeder lines that serve Newark, Elizabeth and Newark Airport. Work will continue on other stations including ones that serve Jersey City and Sewaren.

The walls of water created by the storm surge flooded a large number of substations along the Passaic, Raritan and Hudson rivers, disrupting service to customers in Hudson, Essex and Middlesex counties. The magnitude of the flooding in contiguous areas is unprecedented. PSE&G had to take these stations out of service, wait for the flood waters to recede to assess the damage, dry out the equipment, replace equipment when necessary and re-energize the system to restore service.

PSE&G is distributing free ice and water to customers without power at the following locations on a first come, first served basis between 8 am and 4:30 pm:

  • Elizabeth Customer Service Center, 550 N. Broad Street, Elizabeth, NJ 07202
  • West Orange Customer Service Center, 59 Main Street, West Orange, NJ 07052
  • Garden State Plaza, One Garden Plaza, Paramus, NJ 07652
  • Burlington Customer Service Center (PSE&G lot across the street from CSC), 501 High Street, Burlington, NJ 08016

Crews helping in the restoration efforts have come from Texas, Indiana, Illinois, Wisconsin, Florida, Missouri, Pennsylvania, Tennessee, Georgia and New Jersey, as well as Canada.

Many of the outages were caused by falling trees and limbs, which bring down power lines. Downed wires should always be considered “live.” STAY AWAY FROM ALL DOWNED LINES. Do not approach or drive over a downed line and do not touch anything that it might be in contact with. To report a downed wire and other visible equipment damage, call 1-800-436-PSEG and tell PSE&G the nearest cross street.

To report a power outage, call PSE&G’s Customer Service line: 1-800-436-PSEG.

In addition to widespread electric outages, PSE&G expects the heavy rain and predicted storm surge to result in gas outages. Water could enter the utility’s gas distribution system, as well as flood customers’ basements and gas appliances. Customers are reminded to call PSE&G to report gas odors, and contact their local fire department and municipal construction office to receive assistance in pumping the water out of their basements.

Customers with wells are advised to have a supply of bottled drinking water on hand, and should fill the bathtub with water for sanitary purposes.

Crews work around the clock to repair equipment and restore power. The utility’s call center also will be fully staffed on a 24-hour basis to handle calls from customers. Other employees will assist with assessing storm damage, keeping the public away from any downed power lines and other functions that support restoration efforts.

Electric crews work to restore power to the largest numbers of customers first, taking into account “priority” customers, such as hospitals, police stations, fire stations, water and sewer facilities, communications facilities (TV, radio, and telephone), and customers on life-sustaining medical equipment. At the same time, the utility restores power to homes and businesses, starting with the circuits serving the largest number of customers.

Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage by logging in to My Account at pseg.com. General outage activity throughout our service territory is available online at www.pseg.com/outagecenter and updates are posted on pseg.com during severe weather.

PSE&G has activated its Twitter page to keep the public informed about our restoration progress. Sign up as a follower at http://twitter.com/psegdelivers to monitor restoration progress.

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