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November 4, 2012

PSE&G Power Restoration Update – Nov. 4, 2012 – Hurricane Sandy

Filed under: Hoboken,Hurricane Sandy — Tags: , , — TheBoken @ 6:40 PM

The latest update from PSE&G on Hurricane Sandy power restoration. For more specific Hoboken updates go to this crowd sourced page: http://theboken.com/hoboken-headlines/got-power-hoboken-hoboken-hurricane-sandy-power-map/

PSE&G Power Restoration Update – Nov. 4, 2012 – Hurricane Sandy


PSE&G continues to make progress restoring customers. About 78 percent of the 1.7 million customers affected by Hurricane Sandy have been restored. As of 11:00 a.m., 493,000 customers without power and estimate that we will be able to restore power to nearly 100,000 customers today.

We have now restored 95 percent of our customers in our Southern region that includes portions of Burlington, Mercer, Camden and Gloucester counties. As work is completed, crews in South Jersey will be reassigned to work in other parts of the state.

At the request of the Governor, we have provided details on our work plan for the next three days. It is available on our website (www.pseg.com/workplan). The number of customers expected to be restored is an estimate based on work currently assigned and will change based on emergent conditions and the need to reprioritize work. An updated plan will be posted later this evening.

Some current restoration statistics:

  • We have restored power to all refineries and 78 percent of the gas stations in our service territory have power.
  • 80 percent of schools in our service territory have power.
  • We are working with local officials to target restoration of power for polling stations where possible.

PSE&G’s mobile Customer Service Centers: To provide relief to communities particularly hard hit by the storm, PSE&G has established mobile Customer Service Centers (CSCs). These locations are providing ice, drinking water and power strips for recharging devices at no cost. Food is being given out at our centers in Newark, Jersey City and Hoboken. In Jersey City tomorrow, we will have tankers of fresh drinking water, rather than bottles.Customers will need to bring containers to fill. The company has representatives at these centers to provide customers with information about our efforts to restore power. The current list of mobile CSCs is below.

Town Location Hours of Ops
Hoboken CVS Parking Lot 59 Washington Ave. 24/7
Moonachie Red Neck Grove(John Stevens Baseball Field) 8 am – 9 pm
Paramus Paramus Park Mall 8 am – 9 pm
Jersey City Westside and Claremont Ave 8 am – 4 pm
Newark St James Church Parking Lot (Elm St and Madison St) 8 am – 4 pm

“We understand that this is hard on our customers – it is also hard on our employees, who live in almost every town we serve,” said Ralph LaRossa, president and chief operating officer of PSE&G. “We appreciate the patience our customers are showing and the words of encouragement being offered to our employees and the thousands who have come from around the country to help us restore power. Please understand that this is dangerous work. We need to be focused on thoroughly, carefully and safely restoring power. Please do not distract our employees from the task at hand.”

To contact PSE&G call 1-800-436-PSEG (7734) or visit pseg.com

To follow general outage activity: pseg.com/outagecenter

Or follow us on Twitter: twitter.com/psegdelivers

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October 26, 2012

PSE&G Prepares for Hurricane Sandy – Additional crews and equipment on hand to restore service

PSE&G, our local gas and electric utility in Hoboken, NJ is making preparations for Hurricane Sandy and has sent out this public service announcement. There is some useful information in case the storm is very bad and causes damage and disruption of service…..

PSE&G Prepares for Hurricane Sandy

Additional crews and equipment on hand to restore service

PSE&G is closely monitoring the track of Hurricane Sandy and is making emergency preparations should the storm bring heavy rain, strong winds and flooding to our service territory. At this time, the storm is expected to begin impacting New Jersey as early as late Sunday with the full brunt of the storm hitting the area on Monday and/or Tuesday.

In anticipation of Hurricane Sandy, PSE&G is taking the following steps to ensure that the utility is ready to respond to what may be widespread power outages:

  • Ensuring that all available personnel are ready to respond beginning this weekend.
  • Arranging for contractors, including tree crews, to assist the utility’s own skilled workforce.
  • Ensuring that additional supplies, such as poles, transformers and other pole-top equipment, are on hand.
  • Ensuring that all vehicles are fueled and ready to go.
  • Testing generators at utility locations.
  • Checking locations for potential flooding and taking precautions, such as using sandbags to help divert water from substation equipment.
  • Coordinating with county OEMs to keep them updated on outages and restoration efforts.

Clearly, a storm like Hurricane Sandy has the potential to interrupt service. High winds might cause trees to brush up against power lines, and lightning could strike and damage trees or pole-top equipment. There also is the potential for trees to be uprooted.

Depending on the severity of the storm, response times for both electric and gas emergency services may be longer than usual. PSE&G asks for our customers’ patience and cooperation as we work to safely restore service as quickly as possible. As the storm gets closer, the utility will provide information about estimated restoration times.

To report downed wires or power outages, customers should call PSE&G’s Customer Service line at 1-800-436-PSEG. PSE&G uses an automated system to handle customer calls as efficiently as possible. Customers who get an automated response when calling PSE&G are encouraged to use it, as it is designed to route their calls to the right destination quickly. The system also provides the option to speak directly to a customer service representative. If you have specific information regarding damage to wires, transformers or poles, we ask that you speak with a representative to provide that information.

Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage by logging in to My Account at pseg.com. General outage activity throughout our service territory is available online at www.pseg.com/outagecenter and updates are posted on pseg.com during severe weather.

In addition, if outages are widespread, the utility will activate its Twitter page to keep the public informed about our restoration progress. Sign up as a follower at http://twitter.com/psegdelivers to monitor restoration progress.

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