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June 13, 2013

City of Hoboken Partners With PSE&G and Federal and State Agencies to Develop Resilient Electrical Grid

A second pump was recently announced as being ordered from the City of Hoboken. Now the Mayor of Hoboken Dawn Zimmer has started an initiative for a smarter grid to be implemented in Hoboken. For those who went without power for a week or more during Hurricane Sandy, Hoboken’s vulnerabilities to the electrical grid were never more apparent. At least Hoboken has a plan to address this and more importantly we have help from a number of organizations….

CITY OF HOBOKEN, U.S. DEPARTMENT OF ENERGY, N.J. BOARD OF PUBLIC UTILITIES AND PSE&G PARTNER TO DEVELOP RESILIENT ELECTRIC GRID

Zimmer Resilient Electrical Grid for Hoboken 6-13-2013

The City of Hoboken, U.S. Department of Energy, N.J. Board of Public Utilities, and PSE&G are partnering to design an energy resilient “smart grid” to improve Hoboken’s resiliency to power outages.

In the wake of Superstorm Sandy, the U.S. Department of Energy Office of Electricity Delivery and Energy Reliability is supporting Sandia National Laboratories to aid the City of Hoboken in boosting the resiliency of its electric grid. This critical partnership brings the deep expertise of the national labs to address the critical needs of our nation’s electric grid.

“We are honored to partner with the Department of Energy, Board of Public Utilities, and PSE&G to make Hoboken a model for resilient electric grids using 21st century technology,” said Mayor Dawn Zimmer. “Through this partnership, Hoboken will build on its proud history of innovation in technology by becoming one of the first non-military applications of Sandia’s design methodology.”

“We are proud of the reliability of our system, which has been nationally recognized,” said Ralph LaRossa, PSE&G president and COO. “But the extreme weather in the past two years calls for extraordinary measures to harden our systems. PSE&G is pleased to support this unique effort to improve the resiliency of the city’s critical infrastructure. This effort is a perfect complement to our proposed Energy Strong filing, which would protect Hoboken’s substations from the type of water damage we had during Sandy.”

“Today’s agreement is yet another step in the State’s continuing efforts to address safety and reliability concerns related to the delivery of electric and gas service to New Jersey ratepayers,” said Bob Hanna, President of the N.J. Board of Public Utilities. “This collaboration will enable us to assess the potential benefits and costs associated with implementing distributed generation and smart-grid technologies to improve energy reliability and resiliency in the Hoboken service area and to apply the lessons learned to other cities and towns across New Jersey.”

Sandia will bring their Energy Surety Design Methodology to partner with the City of Hoboken, N.J. Board of Public Utilities, PSE&G, Greener by Design and other stakeholders to develop a comprehensive plan to meet the critical needs of Hoboken in future events such as storms and other disruptions to the electric grid.

The design methodology uses advanced, smart grid technologies and distributed and renewable generation and storage resources as a way to improve the reliability, security, and resiliency of the electric grid.

Signing event remarks from Mayor Dawn Zimmer:

“Today, as we sign our energy agreement, we officially launch an energy resiliency partnership between the City of Hoboken, the U.S. Department of Energy, Sandia National Labs, PSE&G and the N.J. Board of Public Utilities.

Thank you so much to our DOE representatives, Ravi Gorur and Dan Ton, Ralph LaRossa, President & COO of PSE&G, and Robert Hanna, President of the BPU for being here with us today and making a commitment to collaborate on this smart grid energy project that could help to ensure communities like Hoboken are safer through future storms.

Thank you also to my Resiliency Team members Stephen Marks and Brandy Forbes and the Greener by Design team headed by Adam Zellner for working so hard on this crucial project.

As we all heard, Hoboken was devastated by Hurricane Sandy, so when HUD Secretary Donovan and Bill Bryan from the Department of Energy came to visit our City, I shared our residents’ challenges and eagerly offered Hoboken as a learning laboratory for energy resiliency. I have had the honor of serving on Secretary Donovan’s Hurricane Sandy Rebuilding Task Force, and I want to thank Michael Passante and his team for being here with us, and I thank them all for choosing Hoboken as an energy learning center. They wanted to do a pilot program for a smaller scale City impacted by Sandy, and Hoboken was a perfect match. After all that we went through, I was more than happy to partner with them on this exciting project.

I also want to give a huge thank you to Governor Christie for supporting this project through the BPU’s involvement. Ultimately, I am determined to implement a smart grid and microgrid system for Hoboken. The State and the BPU are very important partners for this hefty energy goal of mine since it could involve the need for some adjustments to the regulatory process in order to achieve our objectives. Thank you to Senator Menendez and Congressman Sires for their support of this project – they wanted to be here but they are in Washington today.

Finally, I want to give a very special thank you to the senior from Church Towers who made me even more determined to fight harder for Hoboken. One evening in the midst of Sandy, I went knocking on doors to bring food and tell residents about how Brad Paisley’s chef was going to be cooking up a storm in Church Square Park. He heard about Hoboken on the news and drove up from Pennsylvania with a truck filled with food and rolled out his portable kitchen.

This senior thanked me for the food, but asked incredulously in tears about the management of her building: “How could they leave us completely in the dark? Look, not even the exit sign is lit up,” she exclaimed. “I am afraid to go down the stairs because I could fall.” As she cried in my arms, I assured her I would fight to find a solution. With her story and so many others like hers in mind, I am proud that a little over seven months after Sandy, we have created an energy partnership and agreement that will help to keep everyone safer through the next storm.

As we stand here today, in this basement conference room that was the pulsing heart of an emergency command center, I want to briefly explain what we mean by a smart energy grid and how it could help our community.

Having a smart grid means designing an electrical grid that keeps the power on through the storm for our most essential services. Our first responders at the Police and Fire Departments and here at City Hall must have power through the storms so they can effectively respond to all of the emergencies. It means keeping the power on at Hoboken University Medical Center so residents have an emergency center open and available when that emergency situation strikes. It means keeping North Hudson Sewerage Authority operational so that our flood pump keeps pumping out flood waters and our sewage can be treated instead of backing up onto our streets.

Having a smart grid means making sure the hallway lights and exit signs are lit for my seniors who may not have the resources to evacuate. This smart grid, possibly connected to a microgrid system, could power emergency LED hallway lights and the community rooms where seniors gathered every day to share meals and shelter together through Hurricane Sandy. It could possibly power the elevators to make one trip down in the morning and one up at night so seniors are not stuck in their apartments waiting for the power to go back on.

It could power the fire suppression system so we can avoid the unbelievably dangerous situation we had throughout Hoboken: Apartments filled with candles, no fire suppression or alert system, and irresponsible property owners who failed to even implement fire watches.

Build stronger, and yes, communities like Hoboken could safely shelter in place. During Hurricane Sandy I was on a conference call with President Obama together with other State and community leaders, and the President was discussing the need to move people into shelters. I pointed out that in urban communities like Hoboken we needed to shelter in place because most people simply would not go to the shelters. President Obama listened and got us generators as quickly as he could, and now we are building on the sheltering in place approach with this project.

This energy resiliency partnership is an essential component of a comprehensive approach designed to protect Hoboken. Our plan includes more flood pumps along our waterfront, large detention basins to retain rainwater under land we are trying to buy for parks, and expanded implementation of city-wide green infrastructure to capture rain water in every way possible. It also includes a series of protective barriers and hardening of existing buildings to protect Hoboken at the north and south from future storm surges.

Since Sandy, Hoboken has had several major flood events. Unfortunately, when heavy rains and high tide come at the same time, we get flooded, including our PSE&G substations. We have applied for grant funding for our comprehensive flood plan, and I am very glad that PSE&G’s Energy Strong program includes a proposed action plan for Hoboken’s substations. I am a huge fan of that plan.

As I participated in a crisis simulation workshop at a UN Conference on Resiliency a few weeks ago, I reflected on that fact that in addition to getting funding for the pumps, ensuring that Hoboken is energy resilient has to be my top priority for both our residents and our businesses that were so hard hit by the loss of power and the flooding. One way or another, I am determined to get this done by some combination of grants and public-private partnerships.”

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February 7, 2013

PSE&G Tips and Preparation for Nor’easter Nemo Forecasted to hit Hoboken Area

Filed under: Hoboken,PSEG,Weather — Tags: , , , , — TheBoken @ 6:05 PM

Here is an update from PSE&G on the upcoming Snow Storm forecasted to hi the City of Hoboken and surrounding area tomorrow:

PSE&G Prepares for Nor’easter

PSEG-Logo-Large.jpg

Additional crews and equipment on hand to restore service

As part of their ongoing efforts to keep customers informed during severe weather events, PSE&G is providing the following information:

PSE&G is closely monitoring the track of the approaching nor’easter and is making emergency preparations should the storm bring heavy snow and strong winds to our service territory. At this time, the storm is expected to begin impacting New Jersey on Friday and continue through Saturday, with the full brunt of the storm hitting the area on Friday night.

In anticipation of the storm, PSE&G is taking the following steps to ensure that it is ready to respond to what may be widespread power outages:

  • Ensuring that all available personnel are ready to respond beginning Friday
  • Arranging for contractors, including tree crews, to assist the utility’s own skilled workforce
  • Ensuring that additional supplies, such as poles, transformers and other pole-top equipment, are on hand
  • Ensuring that all vehicles are fueled and ready to go
  • Testing generators at utility locations
  • Coordinating with county and municipal emergency management personnel to inform them of outages and expedite restoration efforts

Snow, by itself, does not pose a serious problem for utilities, but heavy snow, icing and strong winds can increase the possibility of downed wires and associated power outages. Cars striking utility poles can also cause wires to come down. In addition, cold weather can affect the number of calls received from customers with insufficient or no heat.

Depending on the severity of the storm, response times for both electric and gas emergency services may be longer than usual. PSE&G asks for our customers’ patience and cooperation as we work to safely restore service as quickly as possible.

To report downed wires or power outages, customers should call PSE&G’s Customer Service line at 1-800-436-7734 (1-800-436-PSEG) . PSE&G uses an automated system to handle customer calls as efficiently as possible. Customers who get an automated response when calling PSE&G are encouraged to use it, as it is designed to route their calls to the right destination quickly. The system also provides the option to speak directly to a customer service representative. If you have specific information regarding damage to wires, transformers or poles, we ask that you speak with a representative to provide that information.

Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage by logging in to My Account at pseg.com.

General outage activity throughout our service territory is available online at www.pseg.com/outagecenter and updates are posted on pseg.com during severe weather. In addition, if outages are widespread, PSE&G will activate its Twitter page to keep the public informed about restoration progress. Sign up as a follower at http://twitter.com/psegdelivers to monitor restoration progress.

This storm clearly has the potential to interrupt service, and customers should prepare for the possibility of long outages. PSE&G offers the following tips:

DOWNED POWER LINES
Accumulation of ice and heavy snow may weigh down power lines and as a result cause power lines to come down. Downed wires may appear dead but should always be considered “live.” STAY AWAY FROM ALL DOWNED LINES. Do not approach or drive over a downed line and do not touch anything that it might be in contact with. Parents are urged to check for downed wires in areas where their children might play and to remind the children to stay far away from any wires. If a wire falls on a vehicle, passengers should stay in the vehicle until help arrives. To report a downed wire, call 1-800-436-PSEG and tell PSE&G the nearest cross street.

CUSTOMERS WITH LIFE-SUSTAINING EQUIPMENT
Individuals who rely on electricity to operate life-sustaining electronic equipment, such as a respirator or dialysis machine, should pre-register with PSE&G to receive priority attention in the event of an outage. To request the service, call PSE&G at 1-800-436-PSEG. They should also inform their rescue squads and fire departments of their needs, in case of emergency. Even though customers with life-sustaining equipment who have registered with PSE&G will receive priority attention during outages, they should also have emergency back-up equipment on hand, since immediate restoration cannot be guaranteed.

IF YOU LOSE POWER
First check your neighborhood. If you are the only one without power, check your fuse box for tripped circuit breakers or blown fuses. If that’s not the problem, look outside at the wire between your house and the utility pole. If it is down, report it immediately to PSE&G.

GENERAL TIPS
Mother Nature can be unpredictable. It’s wise to have an emergency kit on hand year round. Here are some things to include:

  • A battery powered radio.
  • A corded telephone. (Cordless phones will not work if the power is out.)
  • Flashlights and extra fresh batteries.
  • A first-aid kit.
  • Bottled water and an adequate supply of non-perishable food.
  • A non-electric can opener.
  • Matches and candles with holders.
  • Extra blankets and sleeping bags.
  • A list of emergency phone numbers, including PSE&G’s Customer Service line: 1-800-436-PSEG. Call this number to report power outages or downed wires.
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November 8, 2012

PSE&G Notice on Gas Metering Equipment and Appliances

Filed under: Hoboken,Hurricane Sandy,PSEG — Tags: , , — TheBoken @ 3:10 PM

PSE&G has provided this Notice on Gas Metering Equipment and Appliances. They are going around Hoboken and red tagging and capping any appliance in Hoboken that was in a basement in the flooded areas in town. As a result, people are not allowed to use their boilers or hot water heaters until they get the units repaired or certified by a licensed contractor that they are in order.

PSE&G Inspecting Gas Metering Equipment and Appliances

To safeguard the public’s safety, PSE&G is inspecting customer gas piping, metering equipment and appliances in 26 municipalities that were flooded as a result of Hurricane Sandy.  

Towns affected include:  Bayonne, Bogota, East Brunswick, East Rutherford, Edgewater, Hackensack, Harrison, Hoboken, Edgewater, Jersey City, Kearny, Little Ferry, Lyndhurst, Moonachie, Newark, New Milford, River Edge, Ridgefield Park, Rutherford, Sayreville, South Amboy, South Brunswick, South Hackensack, Teaneck, Wallington and Weehawken.

PSE&G needs entry and clear access to the gas meter area in customer homes to inspect gas facilities and equipment, such as gas water heaters and HVAC systems. If PSE&G cannot gain reasonable access to a customer’s gas meter, the utility may be required to turn off gas service until the equipment can be properly inspected.

Electric service must be restored to ensure proper operation of natural gas appliances. PSE&G will ensure that any flood-related hazards are appropriately identified during the inspection.  This work is being done in conjunction with local construction officials, and will be occurring over the next several days.

During an inspection, PSE&G will:

  • Repair or replace PSE&G’s gas facilities that may have been impacted by flooding.
  • Apply violation tags to gas appliances damaged from floodwater (damaged heating equipment and water heaters will be disconnected from gas piping).

If PSE&G’s inspection reveals that a natural gas appliance was exposed to floodwater, a violation tag will be issued, and gas supply to the appliance will be shut off or disconnected (gas heaters and water heaters) until the affected unit is replaced.  PSE&G will not turn on or repair any gas appliances where floodwater has reached the equipment controls. To remove the violation and correct any unsafe conditions, customers will need to:

  • Have gas appliances replaced by a licensed plumber or installer that meets the requirements of the municipality or township.
  • Have customer owned (interior) gas piping repaired by a licensed plumber or installer that meets the requirements of the municipality or township.
  • Have the municipality or township local code officials complete inspections on all replaced equipment as required by code.
  • Call PSE&G at 1-800-350-7734 to schedule an appointment for gas service to be turned on to verify that the violation has been corrected.

PSE&G asks customers to understand that safety is our first priority. While this process may seem lengthy, the utility must ensure that all equipment is operating correctly to keep customers and employees safe.

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November 3, 2012

PSE&G Restoration Update – November 3, 2012 Evening – Progress Made

Filed under: Hoboken,PSEG — Tags: , , , — TheBoken @ 11:00 PM

PSE&G Restoration Update – November 3, 2012 8 p.m.

The last 12 hours have been very productive. We’ve energized an additional eight substations since our report this morning. Those stations serve parts of Jersey City, Hoboken, Union City, West New York, Weehawken, Plainfield, North Bergen, Carteret, Linden, Metuchen, Union Township and Woodbridge. Power was immediately restored to some neighborhoods in these towns; in others cases, there are additional repairs that need to be made to the local distribution system before power comes back.

While we have restored power to many neighborhoods, it should be noted that we sometimes have to temporarily disrupt service so that workers can safely repair nearby circuits.

The significant progress we’ve made on the transmission system means we’re now increasingly focusing our efforts on our distribution system. This means that our work will be more visible in your neighborhood.

And, we’ll have more help. Tomorrow we will have additional feet on the ground and more trucks rolling through New Jersey’s streets. Another 600 workers will be joining the more than 3,000 linemen and tree contractors already working in our area. The federal government is flying some of these workers and their equipment from California into McGuire Air Force Base, located near Trenton.

Our biggest challenge is in Hoboken, where our stations were submersed in more than 3 feet of water. It took several days for this water to recede. Much of the equipment was corroded by salt water and needs extensive work. We have more than 100 out-of-state workers who specialize in substation repairs, many of whom are concentrating their efforts in Hoboken.

PSE&G is working with FEMA to get large-scale generators from the federal government to key spots in the city to provide relief to residents.

In response to a request from the Governor’s office, PSE&G released a list today of where it will focus resources in the next three days. The list reflects our most current plans, prioritizing repairs to equipment that can get the largest number of customers restored first. While the boxes marked with an “x” indicate that there will be significant activity and progress made in specific towns, it does not guarantee that every customer’s service will be restored. It should be regarded as a guide. This storm event and our work to assess, repair and restore power is a fluid situation. Plans may change and resources may be redirected given unexpected damage and conditions.

“We understand that this is hard on our customers – it is also hard on our employees, who live in almost every town we serve,” said Ralph LaRossa, president and chief operating officer of PSE&G. “We appreciate the patience our customers are showing and the words of encouragement being offered to our employees and the thousands who have come from around the country to help us restore power. Please understand that this is dangerous work. We need to be focused on thoroughly, carefully and safely restoring power. Please do not distract our employee from the task at hand.”

PSE&G’s mobile Customer Service Centers: To provide relief to communities particularly hard hit by the storm, PSE&G has established mobile Customer Service Centers (CSCs). These locations are providing ice, drinking water and power strips for recharging devices at no cost. Food is being given out at our centers in Newark, Jersey City and Hoboken. In Jersey City tomorrow we will have tankers of fresh drinking water, rather than bottles. Customers will need to bring containers to fill. The company has representatives at these centers to provide customers with information about our efforts to restore power. The current list of mobile CSCs is as follows.

 

Town Location Hours of Ops
Hoboken CVS Parking Lot 59 Washington Ave. 24/7
Moonachie Red Neck Grove(John Stevens Baseball Field) 8-9p.m.
Paramus Paramus Park Mall 8-9p.m.
Jersey City Westside and Claremont Ave 8-4p.m.
Newark St James Church Parking Lot (Elm St and Madison St) 8-4p.m.

Some frequently ask Questions from our customers:

Q. Why are my neighbors back and I’m not?
A. Homes very near to each other can be fed from different circuits. One of them may be damaged and not the other. It’s also possible that one part of a circuit is damaged while other sections are not. Circuits from a station usually have two sections. If one section is damaged, we can open a breaker to stop the flow of electricity to that section while keeping the other section in service.

Q. I hardly ever lose power. Why am I out now?
A. These are conditions we haven’t experienced in decades. Damage to switching stations, the backbone of the system, was extensive, and there were unusual amounts of damage to the transmission lines that bring power to the distribution system. If there is no power to their feeder station then their particular circuit will have no power. This storm also took an unusually high number of trees down, greatly increasing the number of customers affected and the amount of time it takes to bring power back.

Q. Why don’t I see anyone working on this?
A. We have to fix the transmission and substation issues first, or no power will flow to the circuits that serve you. Much of the work that goes into getting your power back is done out of sight. We have unprecedented amounts of tree damage that caused many circuit faults. Once we have transmission and substations restored, we prioritize jobs that involve critical infrastructure (such as hospitals and police stations) and those that have the most number of customers affected. With damage this severe, it is taking time but we are working our way through that process.

Q. Why don’t you know when my power will be back?
A. Under normal circumstances we know how long it takes to respond to reports of problems and restore service. This is not your average storm. Hurricane Sandy has caused twice the damage as Hurricane Irene. This means that even assessing the damage is slow, with new information constantly filling in the picture of the conditions that need to be addressed. We’ve also continued to bring additional out-of-state crews to help, and move them around to the areas they are needed most.

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October 26, 2012

PSE&G Prepares for Hurricane Sandy – Additional crews and equipment on hand to restore service

PSE&G, our local gas and electric utility in Hoboken, NJ is making preparations for Hurricane Sandy and has sent out this public service announcement. There is some useful information in case the storm is very bad and causes damage and disruption of service…..

PSE&G Prepares for Hurricane Sandy

Additional crews and equipment on hand to restore service

PSE&G is closely monitoring the track of Hurricane Sandy and is making emergency preparations should the storm bring heavy rain, strong winds and flooding to our service territory. At this time, the storm is expected to begin impacting New Jersey as early as late Sunday with the full brunt of the storm hitting the area on Monday and/or Tuesday.

In anticipation of Hurricane Sandy, PSE&G is taking the following steps to ensure that the utility is ready to respond to what may be widespread power outages:

  • Ensuring that all available personnel are ready to respond beginning this weekend.
  • Arranging for contractors, including tree crews, to assist the utility’s own skilled workforce.
  • Ensuring that additional supplies, such as poles, transformers and other pole-top equipment, are on hand.
  • Ensuring that all vehicles are fueled and ready to go.
  • Testing generators at utility locations.
  • Checking locations for potential flooding and taking precautions, such as using sandbags to help divert water from substation equipment.
  • Coordinating with county OEMs to keep them updated on outages and restoration efforts.

Clearly, a storm like Hurricane Sandy has the potential to interrupt service. High winds might cause trees to brush up against power lines, and lightning could strike and damage trees or pole-top equipment. There also is the potential for trees to be uprooted.

Depending on the severity of the storm, response times for both electric and gas emergency services may be longer than usual. PSE&G asks for our customers’ patience and cooperation as we work to safely restore service as quickly as possible. As the storm gets closer, the utility will provide information about estimated restoration times.

To report downed wires or power outages, customers should call PSE&G’s Customer Service line at 1-800-436-PSEG. PSE&G uses an automated system to handle customer calls as efficiently as possible. Customers who get an automated response when calling PSE&G are encouraged to use it, as it is designed to route their calls to the right destination quickly. The system also provides the option to speak directly to a customer service representative. If you have specific information regarding damage to wires, transformers or poles, we ask that you speak with a representative to provide that information.

Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage by logging in to My Account at pseg.com. General outage activity throughout our service territory is available online at www.pseg.com/outagecenter and updates are posted on pseg.com during severe weather.

In addition, if outages are widespread, the utility will activate its Twitter page to keep the public informed about our restoration progress. Sign up as a follower at http://twitter.com/psegdelivers to monitor restoration progress.

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June 6, 2012

PSE&G Public Service Announcement–Beware of Nationwide Payment Scam

Filed under: crime,Hoboken,PSEG — Tags: , , , , , — TheBoken @ 8:30 AM

This note was sent out to PSE&G Customers to make them aware of a national payment scam. Since PSE&G is the main utility for Hoboken this announcement is being reprinted here…

PSE&G warns customers about nationwide payment scam

Scammers ask for personal information such as social security numbers

PSEG Logo Large

PSE&G is alerting its customers about a nationwide phony bill payment program that promises to credit or pay utility bills in exchange for personal information, including social security numbers.  The scam, which has been reported in a number of states, claims that President Barack Obama is providing credits or applying payments to utility bills.

Here’s how the scam works:

  • Someone calls a utility customer and tells them that the federal government has a program to pay utility bills on a one-time basis.
  • Customers are asked to provide their social security numbers to apply for the program.
  • The scammers then give customers a phony federal reserve bank number.  Customers are told to enter the phony bank number to pay their utility bills online or receive a credit.  While it initially appears that the customer’s bill has been paid (or credit applied), no government funds are applied to the customer’s account, and the account balance remains due.  Some PSE&G customers have reported that they entered the false information, and then called the company to verify that the payment was made by the government on their behalf. 
  • According to reports, the scammers are also emailing, texting and using social media to reach customers.

What you should know:

  • Customers should be assured that PSE&G account information is protected and that no one should be contacting customers requesting social security numbers, or usernames or passwords for customers who use online account services.  To help protect the security of PSE&G accounts, PSE&G will not contact customers to request their social security number, as well as username or password for customers who use online account services, such as PSE&G’s myAccount.
  • When PSE&G makes an outbound phone call to customers, automated or manually, the caller ID will identify the call as coming from PSE&G.  The PSE&G representative will ask appropriate security questions and provide predetermined information to confirm customer identity.  If customers do not receive these pieces of information, they likely are not speaking with a PSE&G representative.  If customers feel uncomfortable and they know they have an outstanding balance that needs to be resolved, they should hang up and call PSE&G directly at 1-800-436-7734, or visit a local PSE&G Customer Service Center. Service Centers are open Monday through Friday, 8:00 AM to 4:00 PM with locations listed on customer bills.  Addresses also are available online at: http://www.pseg.com/centers

What to do if you are contacted:

  • If you receive a phone call, email or other communication purporting to be from PSE&G requesting your social security number, username or password, please do not provide it.  Nor should you click on any links or respond in any manner.  Send an email to PSE&G’s security department at PSEG-BAandR@pseg.com with details about what occurred.
  • If you believe you are a victim of this scam, notify the proper authorities, such as local police and report the incident to the New Jersey Division of Consumer Affairs (DCA) at (800) 242-5846 or (973) 504-6200.  If you entered the phony bank number to pay your bill, please remove it from your online bill payment information.  Please remember that no government funds were applied to your account and your balance remains due.
  • Customers who have doubts about the legitimacy of any call from PSE&G, especially one in which payment is requested, should call PSE&G directly.
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August 30, 2011

Not All Hoboken Residents Have Power Yet – PSE&G

Filed under: Hoboken,Hurricane Irene,PSEG — Tags: , , — TheBoken @ 1:50 PM

The lastest outage map from PSE&G still shows 1-500 Hoboken residents without power as of 1:30pm today. Hoboken is almost back to normal but won’t be entirely until everyone has their power restored. Basements in some homes and building are still being pumped out day 3 since the onset of the storm.

Go to the link: http://pseg.com/home/customer_service/outage_info/outagemap.jsp to get the latest info for Hoboken.

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August 29, 2011

PSE&G Update for New Jersey

Filed under: PSEG — Tags: , — TheBoken @ 11:00 PM

PSE&G sent out this update to their NJ customers to apprise them of their efforts to restore power to all of their NJ customers in what surely has been a trying couple of days for the organization battered by Hurricane Irene…

psegPSE&G is making substantial progress restoring power to customers affected by yesterday’s hurricane, which is the worst in the company’s history as measured by the number of customers without power.

  • Electricity is back on for more than 563,000 customers, while work continues to restore about 147,000 customers statewide. The company expects the majority of these customers to be restored within 24 to 48 hours, with the remaining customers within the next 4 to 6 days.
  • While the sun is now shining, restoration efforts remain complex. Hurricane Irene posed a direct hit to PSE&G’s service territory with both wind and flooding. In addition to downed trees and wires, flooding has created major restoration challenges, especially in counties like Bergen, Middlesex, Somerset and Union.
  • Employees are drying and cleaning flooded substations so they can restore circuits, but some rivers in New Jersey have not yet crested. Also, flood waters are preventing employees from entering a number of other areas. Customers, particularly in flooded areas, should be prepared for lengthy outages until flood waters recede and crews can safely enter.
  • PSE&G has 6,000 employees supporting the restoration effort, including crews from Florida, Missouri, Ohio, Pennsylvania and Tennessee, plus more than 500 tree contractors. Crews are working around the clock.
  • Preparation and planning for this hurricane began with the first forecast notifications. We have mobilized a significant number of staff employees to field restoration work.

We appreciate your patience and cooperation as we work to restore power to each and every customer.

Prioritization for Restoration of Power: Electric crews work to restore power to the largest numbers of customers first, taking into account "priority" customers, such as hospitals, police stations, fire stations, water and sewer facilities, communications facilities (TV, radio, and telephone), and customers on life-sustaining medical equipment. At the same time, PSE&G restores power to homes and businesses, starting with the circuits serving the largest number of customers.

PSEG Online Information: Customers with a handheld device, or who are at an alternate location with power, can view the status of their outage by logging on to My Account at www.pseg.com. Customers may click onto the Hurricane Information icon on the Web site for tips on outage safety, flooding and other storm related information. Information is also available on the company’s Twitter page at http://twitter.com/psegoutageinfo.

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February 4, 2011

PSE&G Thanks Residents

Filed under: PSEG — TheBoken @ 9:00 AM

PSE&G Storm Recap and Tips Going Forward

PSE&G would like to thank you for your patience as we restore power to the remaining 100 customers whose power was interrupted by the winter storm.  It’s been a challenging winter so far, but we have been prepared for the possibility of widespread and lengthy power outages, as with this latest storm, particularly given the impact that ice can have on trees and power lines.  Fortunately, we have returned to normal operations.  Since the storm began Tuesday night, crews have been working around the clock and have safely restored power to more than 80,000 of our 2.1 million electric customers.

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PSE&G would like to take this opportunity to remind you of the following information in preparation for the possibility of future power outages:

What to Do if You Lose Power
First check your neighborhood.  If you are the only one without power, check your fuse box for tripped circuit breakers or blown fuses.  If that’s not the problem, look outside at the wire between your house and the utility pole.  If it is down, report it immediately to PSE&G. To report downed wires or power outages call PSE&G’s Customer Service line at: 1-800-436-PSEG.  PSE&G uses an automated system to handle customer calls as efficiently as possible. Customers who get an automated response when calling PSE&G should not hesitate to use it, as it is designed to route their calls to the right destinations. The system also provides the option to speak directly to a customer service representative. Customers are asked to use this option if they are calling to report damage to wires, transformers or poles.  This will help PSE&G to restore power more expeditiously.

Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage through My Account at pseg.com. Note that customers can conduct most of their utility business with us electronically through My Account.  If you are registered you can Log in Now.  If not, Register Now as a My Account user and discover the convenience of managing your account on line.

General outage activity throughout our service territory can be monitored by referencing Outage Maps online at www.pseg.com/outagecenter, and severe weather with related outage updates are posted on www.pseg.com.

Remember that you can monitor outage restoration progress by signing up as a Twitter follower at: 

Follow PSEGOutageInfo

Downed Power Lines
Accumulation of ice may weigh down power lines and as a result cause power lines to come down.  Downed wires may appear dead but should always be considered "live."  STAY AWAY FROM ALL DOWNED LINES.  Do not approach or drive over a downed line and do not touch anything that it might be in contact with.  If a wire falls on a vehicle, passengers should stay in the vehicle until help arrives. To report a downed wire, call 1-800-436-PSEG and tell PSE&G the nearest cross street.

Customers with Life-sustaining Equipment
Individuals who rely on electricity to operate life-sustaining electronic equipment, such as a respirator or dialysis machine, should pre-register with PSE&G to receive priority attention in the event of an outage.  To request the service, call PSE&G at 1-800-436-PSEG.  They should also inform their rescue squads and fire departments of their needs, in case of emergency.  Even though customers with life-sustaining equipment who have registered with PSE&G will receive priority attention during outages, they should also have emergency back-up equipment on hand, since immediate restoration cannot be guaranteed.

General Tips to Remember:
Mother Nature can be unpredictable.  It’s wise to have an emergency kit on hand year round.  Here are some things to include:

  • A battery powered radio. 
  • A corded telephone (cordless phones will not work if the power is out).
  • Flashlights and extra fresh batteries.
  • A first-aid kit.
  • Bottled water and an adequate supply of non-perishable food.
  • A non-electric can opener.
  • Matches and candles with holders.
  • Extra blankets and sleeping bags.
  • A list of emergency phone numbers, including PSE&G’s Customer Service line: 1-800-436-PSEG.
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February 1, 2011

PSE&G Expecting Power Outages with Storm

Filed under: PSEG,snow,Weather — TheBoken @ 5:11 PM

pseg hoboken

PSE&G Advises Customers to be Prepared for Possible Widespread Power Outages Due to Severe Winter Weather

PSE&G is advising customers to be prepared for possible wide-spread and lengthy power outages as a result of the major winter storm that is currently hitting its service territory. The National Weather Service has issued winter storm warnings throughout New Jersey until Wednesday evening. Significant snow and ice accumulations are possible in some areas.

While PSE&G has extra personnel and supplies on hand for electric and gas storm-related emergencies, the utility believes there is the potential for wide-spread and lengthy power outages.

"If weather forecasts are correct, we could experience significant damage to our power lines due to icing and tree issues," said PSE&G President and COO Ralph LaRossa. "Depending on the severity of the damage, response times for both electric and gas emergencies may be longer. Dangerous icing conditions may make it difficult for our utility crews to safely travel to restore service. We ask that customers be patient."  

Snow, by itself, does not pose a serious problem for utilities, but heavy snow or icing can increase the possibility of downed wires and associated power outages. Cars striking utility poles can also cause wires to come down. And cold weather can affect the number of calls we receive from customers with insufficient or no heat. 

PSE&G uses an automated system to handle customer calls as efficiently as possible. Customers who get an automated response when calling PSE&G should not hesitate to use it, as it is designed to route their calls to the right destinations. The system also provides the option to speak directly to a customer service representative. Customers are asked to use this option if they are calling to report damage to wires, transformers or poles.  This will help PSE&G to restore power more expeditiously.

Customers can monitor restoration progress by signing up as Twitter followers at:

Follow PSEGOutageInfo

Updates will also be posted on www.pseg.com.

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